Questions? Answered.

Standard tracked shipping takes 7–12 working days, as shown at checkout. Orders are processed within 7 business days of being placed, and we email you a tracking link as soon as your order ships.

Delivery times are estimates. Weather, customs checks or carrier delays can occasionally add a few days.

Yes, standard tracked delivery is free to the US, UK, Canada, Australia, Japan, Israel, Switzerland, Austria, Belgium, France, Germany, Ireland, Italy, the Netherlands, Spain and Sweden. For other countries the shipping cost is shown at checkout before you pay.

We ship to most countries worldwide. If we ever can’t deliver to your address because of a legal or carrier restriction, we’ll let you know straight away and refund your order.

Most orders arrive without any extra charges. Occasionally, the customs authority in your country may charge duties or taxes on delivery. These are set by your country, not by us, and are paid by the customer.

You’ll get an order confirmation email straight away, then a shipping email with your tracking number once your order ships. You can also sign in to your account to see your orders.

No email after 7 business days? Check your spam folder, then write to hello@swagchic.co and we’ll look into it.

Email hello@swagchic.co as soon as possible with your order number. We’ll do our best to update it before it ships.

You have 7 days after receiving your order to request a return. Items must be unworn and unused, with their tags, in the original packaging, with proof of purchase. Gift cards and sale items can’t be returned under our 7-day policy.

In the UK and EU you also have a legal right to cancel within 14 days of receiving your order, for any reason. Full details are in our Refund Policy.

Email hello@swagchic.co with your order number. If your return is accepted, we’ll send you a return shipping label and tell you where to send it. Please don’t send items back without contacting us first.

Please check your order when it arrives and email us straight away with your order number and a photo, so we can put it right.

Once we’ve received and inspected your return, we’ll let you know if it’s approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to show it.

Measure around your head just above your eyebrows and ears, where the hat will sit. Most of our fedoras fit 56–58 cm (22–22¾ in), and many styles also come in larger sizes. Each hat’s size menu shows what’s available. See our Hat Size Guide.

Our shoe sizes show US, UK and EU sizes together. See the Shoe Size Chart for foot lengths.

Visa, Mastercard, American Express, Discover, Diners Club, Maestro and UnionPay cards, plus Shop Pay, Apple Pay, Google Pay and Klarna. Customers in some European countries can also use Bancontact, iDEAL or Bizum. Available options are shown at checkout.

Yes. Checkout is encrypted with SSL, and your card details are processed securely by our payment providers. We never see or store your card number.