FAQs
We have compiled a list of frequently asked questions to provide you with quick and helpful answers:
What makes your products "unique"?
At our store, "unique" footwear refers to shoes that are distinct and uncommon in design, style, or materials used. We curate a collection that showcases unconventional, eye-catching, and fashion-forward footwear that stands out from the crowd.
Will there be additional customs duties for orders shipped outside of the US?
No, there will not be any additional customs duties or taxes for orders shipped outside of the US. We ship from our warehouses in the US, UK/Europe and Asia depending on your location. But sometimes the local customs authorities might decide to levy duties/taxes, which is beyond our control.
How long does shipping take?
All orders are processed and shipped within 5-7 working days of the order being received. Once your order has shipped, you will receive an email with the tracking number to track the delivery of your order.
We deliver worldwide and We offer Standard Delivery on all orders. The rate for Express Delivery is calculated based on your location and is only available for certain items.
Standard Delivery - 10 to 20 business days
Express Delivery - 3 to 5 business days
How do I check the status of my order?
You will receive an Order Confirmation email as soon as you have placed the order. You can click the 'View Your Order' link in the order confirmation email to check the status of your order. Once your order has been shipped, you will receive another email with the tracking number to track the delivery of your order(Please also check your spam folder if you have not received the email). You may also visit our website at any time and click on our Order Status/Track Your Order page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 7 business days, please contact us on hello@swagchic.co immediately and we will do all we can to investigate.
Is it safe to use debit/credit cards on your website?
Absolutely! We use SSL security to ensure all your personal and debit/credit card information is encrypted. We do not have access to or store your credit card information and your payment details are processed in a secure environment.
Where do you source your unique footwear?
We collaborate with talented designers and artisans from around the world to bring you a diverse selection of unique footwear. We prioritize quality and craftsmanship, sourcing from both established and emerging designers who share our passion for creating extraordinary shoes.
How can I determine the right size for me?
We provide a detailed size chart for each product on our website, which includes measurements for length, width, and other relevant details. We recommend measuring your feet and referring to the chart to find the best fit. If you have any further questions, our customer support team is here to assist you.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on your location. Please review our shipping policy or contact our customer support team for more information.
What is your return/exchange policy?
We want you to love your unique footwear. If for any reason you are not satisfied with your purchase, we accept returns and exchanges within a specified timeframe. Please review our return/exchange policy on our website for detailed instructions and any specific conditions.
How can I contact your customer support?
Our customer support team is here to assist you with any inquiries or concerns you may have. You can reach us through email, phone, or live chat during our business hours. Visit our "Contact Us" page on our website for the most up-to-date contact information.
Do you offer personalized styling advice?
We pride ourselves on providing personalized styling recommendations. If you need assistance with styling your unique footwear or have questions about pairing them with certain outfits, our team of fashion experts is here to help. Simply reach out to us, and we'll be delighted to assist you.
Are there any limited-edition or exclusive releases in your collection?
Yes! We often collaborate with designers to offer limited-edition or exclusive releases that are available for a limited time only. Keep an eye on our website and follow us on social media to stay updated on the latest releases and special collections.
If you have any further questions or need additional information, please don't hesitate to contact our friendly customer support team. We are dedicated to providing you with an exceptional shopping experience and helping you find the perfect pair of unique footwear.