Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return

Contact us at hello@swagchic.co with your order number. Returns need to be sent to the address provided by our customer support team. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

UK and EU: 14-day right to cancel

Notwithstanding the above, if your order is delivered to the United Kingdom or the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a justification. As above, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging, with proof of purchase.

Damages and issues

Please inspect your order when it arrives and contact us immediately if an item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Sale items and gift cards can’t be returned under our 7-day policy. This doesn’t affect your legal rights, including the UK and EU 14-day right to cancel described above. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@swagchic.co.