Shipping policy

We want your order to reach you quickly and safely. Here’s how delivery works at Swag+Chic.

Free delivery

Standard tracked delivery is free to the United States, United Kingdom, Canada, Australia, Japan, Israel, Switzerland, Austria, Belgium, France, Germany, Ireland, Italy, the Netherlands, Spain and Sweden.

We also ship to most other countries worldwide. For those, the shipping cost is shown at checkout before you pay.

Processing and delivery times

Processing: orders are processed within 7 business days (excluding weekends and holidays) of your order confirmation. Processing time can vary with product availability and order volume.
Delivery: standard tracked shipping takes 7–12 working days, as shown at checkout.

Delivery times are estimates, not guarantees. Weather, customs clearance or other factors beyond our control can occasionally cause delays.

Tracking your order

As soon as your order ships, we’ll email you a shipping confirmation with your tracking number and a link to follow your parcel. You can also sign in to your account at any time to see your orders. If you haven’t received a tracking email within 7 business days of ordering, please check your spam folder and then contact us at hello@swagchic.co.

Customs duties and taxes

Most orders arrive without extra charges. Occasionally, the customs authority in the destination country may charge import duties, taxes or fees. These are set by your country, are the responsibility of the customer and may be collected on delivery.

Shipping restrictions

We ship to most countries worldwide. If we can’t deliver to your address because of a legal restriction or carrier limitation, we’ll let you know promptly and refund your order.

Address accuracy

Please make sure your name, shipping address and contact details are complete and correct at checkout. We can’t be responsible for delays or non-delivery caused by an incorrect or incomplete address.

Lost or damaged parcels

If your parcel seems lost, or arrives damaged, please email hello@swagchic.co with your order number (and photos if it’s damaged). We’ll look into it with the carrier and work with you to put it right.